Refund Policy

This Refund & Cancellation Policy (“Policy”) governs all purchases made through the Choladeck platform. This Policy is incorporated into and forms part of our Terms of Service. Please read this Policy carefully before making any purchase.

1. Our Approach to Refunds

Choladeck is committed to transparency and fairness. We believe in letting you try before you buy. That’s why we offer a comprehensive Free Plan that gives you access to a selection of our 9,000+ slide library, the full Editor experience, and a number of free Exports — all at no cost and with no credit card required.

The Free Plan exists specifically so you can evaluate the quality of our slides, the functionality of our platform, and the overall value of the Service before committing to a paid Subscription. Because this risk-free evaluation is available to all users, all paid Subscription purchases are considered final.

2. General Refund Policy

All Subscription purchases are final and non-refundable. This applies to both monthly and annual Subscriptions. By completing a purchase, you acknowledge and agree that:

• You have had the opportunity to evaluate the Service through the Free Plan prior to purchasing.
• You understand the nature and scope of the digital content and services you are purchasing.
• Delivery of the Service is immediate upon payment, and you gain instant access to all features of your chosen plan.
• The Service involves access to digital content that, once accessed or exported, cannot be “returned.”

3. Limited Exceptions

We may, at our sole discretion, consider refund requests in the following exceptional circumstances:

3.1 Duplicate Charges

If you have been charged more than once for the same Subscription period due to a technical error, we will refund the duplicate charge(s) in full. You must report duplicate charges within 14 days of the transaction.

3.2 Service Unavailability

If the Service is entirely unavailable for a continuous period exceeding 72 hours due to issues within our control (not including scheduled maintenance or force majeure events), and this unavailability occurs during your billing period, you may be eligible for a prorated credit applied to your next billing cycle.

3.3 Billing Errors

If you are charged after properly cancelling your Subscription (i.e., you followed the cancellation process in the Billing section of your account and received a cancellation confirmation), we will refund the erroneous charge in full.

3.4 Unauthorized Charges

If you believe your payment method has been used without your authorization to purchase a Subscription, contact us immediately at [email protected]. We will investigate and, if the charge is confirmed as unauthorized, issue a full refund.

4. Refund Request Process

If you believe you qualify for a refund under Section 3, follow these steps:

1. Email us at [email protected] with the subject line “Refund Request – [Your Account Email].”
2. Include the following information: your account email, the date and amount of the charge in question, your payment method (last 4 digits), and a clear description of why you believe a refund is warranted.
3. We will acknowledge your request within 2 business days and provide a resolution within 7 business days.
4. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

5. Quick Reference

6. How to Cancel Your Subscription

You can cancel your Subscription at any time. Here’s how:

1. Log in to your Choladeck account at https://app.choladeck.com.
2. Navigate to the Billing section in your account settings.
3. Click “Cancel Subscription” and follow the confirmation prompts.
4. You will receive a cancellation confirmation email. Please save this email as proof of cancellation.

Important: Your Subscription remains active until the end of your current billing period. You will not be charged again after cancellation. After the billing period ends, your account will revert to the Free Plan.

7. Annual Subscriptions

Annual Subscriptions are billed as a single payment for 12 months of access at a discounted rate compared to monthly billing. Because the annual pricing already reflects a significant discount:

• Annual Subscriptions are non-refundable and cannot be prorated upon early cancellation.
• If you cancel an annual Subscription mid-term, your access continues until the end of the 12-month period.
• No partial refunds will be issued for unused months on an annual plan.

We strongly encourage you to try the Free Plan and/or a monthly Subscription before committing to an annual plan.

8. Team Plans

Team Subscriptions follow the same refund policy as individual Subscriptions. The team administrator is responsible for managing the plan and communicating these terms to team members. Removing users from a Team plan does not entitle the administrator to a partial refund.

9. Choladeck Studio (Custom Design Services)

Custom presentation design work through Choladeck Studio is governed by its own engagement terms. Generally:

• A deposit or full payment is required before work begins.
• Refunds for Studio services are handled on a case-by-case basis depending on the stage of work completed.
• If work has not commenced, a full refund minus any administrative fees may be issued.
• Once design work has begun, refunds are generally not available, but revisions are provided as specified in the engagement agreement.
• Where a satisfaction guarantee has been offered, claims must be made within the timeframe specified in the engagement terms.

10. Chargebacks and Payment Disputes

IMPORTANT: We strongly encourage you to contact us directly before initiating any chargeback or dispute with your bank or credit card company. We are committed to resolving billing issues fairly and promptly.

If you initiate a chargeback or payment dispute without first contacting us:

• Your account will be immediately suspended pending resolution.
• We will provide your bank or payment processor with evidence of your account creation, acceptance of these Terms, service access logs, Export history, and any communications.
• If the chargeback is resolved in our favor, you may be responsible for any fees we incur as a result of the dispute.
• We reserve the right to permanently terminate accounts associated with fraudulent or abusive chargeback activity.
• We may engage a third-party collections agency for the recovery of any amounts owed.

To report a billing issue: Email [email protected] with the subject line “Billing Issue” and include your account email, the charge in question, and a description of the issue. We will respond within 2 business days.

11. Your Consumer Rights

Nothing in this Policy is intended to exclude or limit any consumer rights that cannot be excluded or limited under applicable law. If you are a consumer residing in the European Union, United Kingdom, Australia, or any other jurisdiction with mandatory consumer protection laws, your statutory rights remain unaffected by this Policy.

Under Malaysian law (Consumer Protection Act 1999), digital goods and services are subject to specific consumer protections. This Policy is designed to comply with all applicable Malaysian consumer protection regulations.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via email and/or through the Service at least 30 days before taking effect. The “Last Updated” date at the top of this document indicates when the most recent changes were made.

13. Contact Us

For any questions about this Refund & Cancellation Policy or to submit a refund request:

Email: [email protected]

Subject Line: “Refund Request” or “Billing Issue”

Website: https://choladeck.com/contact-us

Response Time: Within 2 business days